1. Quick summary

Because our products may include food / consumable items, returns are limited for hygiene and safety reasons. That said, if something arrives damaged, faulty, incorrect, or missing, we’ll make it right.

2. Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect, or incomplete:

• Email Orders@gutfulfoods.com within 48 hours of delivery (or as soon as possible).

• Include your order number and photos (where relevant).

• We’ll offer a replacement, refund, or store credit depending on the issue and stock availability.

3. Change-of-mind returns

Unopened, unused, non-perishable items may be eligible for return if:

• you notify us within 14 days of delivery, and

• you return the item within 14 days after notifying us, and

• it’s in original condition and packaging.

Not eligible for change-of-mind returns:

• opened items,

• perishable goods,

4. Return postage

• If the item is faulty/incorrect/damaged, we’ll cover reasonable return postage or arrange collection (where appropriate).

• For change-of-mind returns, you cover return postage unless we state otherwise.

5. Refunds

Once we receive and inspect your return (if applicable), we’ll process refunds to the original payment method within 14 days.

6. How to start a return

Email orders@gutfulfoods.com with:

• order number,

• item(s) you want to return,

• reason, and

• photos (if damaged/faulty).

We’ll reply with the next steps and the return address